Returns & exchanges

Start a return

Enter your order details, pick the items and tell us whether you'd like a refund or an exchange. We'll review the request and email you the instructions.

Order detailsEnter the email address and order number from your order confirmation.
Choose itemsPick the items and choose a refund or an exchange for each one.
Send requestWe review the request and email you the shipping instructions.

Find your order

Email Address

Order Number

Enter the email address and order number from your order to see your items.

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Can't find your order or have a question about returns? We're happy to help.

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Good to know

14-day right of withdrawal

Every product comes with a 14-day right of withdrawal, with no cancellation or service fees.
Pre-orders

We source the item just for you. You can cancel free of charge until we email you that the order is processing. After that, you can return it once it arrives. If pre-orders are cancelled or returned repeatedly, we may need to limit new pre-orders.
Refunds

To your original payment method within 14 days of your notice, once the return has reached us. If you return the whole order, we also refund shipping up to the price of our cheapest option.
Return shipping

You pay the return shipping, which is deducted from your refund. If you keep part of an order that shipped free and what you keep is under €170, we also deduct the normal shipping price for it. You'll find the prices in our refund policy.
Condition and packaging

Try the item on as you would in a shop. Return it in its original packaging with all accessories. Missing or damaged packaging, signs of wear or an opened sealed collectible reduce the refund by the loss in value.
Sneak Verification tag

It lets us confirm that the item returned is the one we sent. Please keep it attached.
Exchanges

Shipping is charged in both directions.
Free gifts

The free gift is yours to keep, even if you return your order. You don't need to send it back, and its value is never deducted from your refund.
Klarna

Don't report an exchange to Klarna, as it isn't a refund.

Full terms: Refund policy · Shipping policy

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