Refund policy

Our customers have the right to return their order within 14 days of receiving it. If that period has passed, we cannot accept the return.

The return must be handed over to the carrier within 14 days of registering it. If it is not registered in time, the return is cancelled and can no longer be processed.

Choice of carrier

We choose the return carrier for you — always the cheapest option for your country — and send you a ready-made return label.

Always use the carrier named on the return label you receive. Returns sent with any other carrier are not accepted.
In Finland, Denmark, Estonia, Latvia and Lithuania returns travel with PostNord (in the Baltics through PostNord's DPD partner network). In all other countries returns are handled by UPS and the parcel is dropped off at a UPS Access Point.
In Finland, returns sent via Posti (Posti Oy) are not accepted.
Keep that carrier's receipt. Without it we cannot process a refund if the shipment is lost.

The return label and the return instructions always state which carrier you must use. If you are unsure, contact our customer service before sending the parcel.

Conditions for a return

The product must be completely unused and in resalable condition.
The product must be returned in its original packaging with all accessories.
The Sneak Verification tag must be attached.
Original packaging must be kept intact. Zip bags may be opened normally, but they must not be torn, cut or damaged. Product boxes, protective plastics and other packaging materials must not be damaged.
Product packaging (e.g. a shoe box or a hoodie's plastic bag) must not be used as the shipping box.
The product must be sent in the same outer box in which it arrived, or in a box of equivalent size. The shipping label must not be stuck directly onto the product's own packaging. If you return your shipment in a significantly larger box, we deduct from the refund the additional volumetric surcharge charged to us.
The return parcel must be dropped off at a service point of the carrier named on the return label.

Products that cannot be returned

Blind box products cannot be returned once opened.
Hygiene products (e.g. socks, underwear) cannot be returned once opened.

Sneak Oy reserves the right to reject a return or to reduce the amount refunded if the product does not meet the conditions above.

Returns are registered at: sneak.eu/pages/palautus

Bundle offers and partial returns

If you bought products as a bundle or package offer (several products at a combined price or at a reduced total price) and return only part of the bundle, the discount that the bundle depended on is removed from the remaining products.
The remaining products are then priced at their normal individual price. The difference between the original bundle price and the individual prices of the products you keep is deducted from the refund.
In other words, you pay for the products you keep the price you would have paid had you bought them without the bundle discount.
If you return the whole bundle, the refund is processed normally under these return terms.

Return shipping costs

The return shipping cost is deducted from your refund. Prices include VAT.

Country	Carrier	Price
Finland^*	PostNord	€4.90
Estonia^*	PostNord / DPD	€7.90
Latvia, Lithuania	PostNord / DPD	€9.90
Denmark^*	PostNord	€10.90
Germany^*	UPS	€10.90
Belgium, Luxembourg, the Netherlands^*	UPS	€11.90
Austria, Poland	UPS	€12.90
Czechia, France^*	UPS	€13.90
Ireland, Italy, Portugal	UPS	€14.90
Romania, Spain^*	UPS	€15.90
Croatia, Greece, Hungary, Slovakia, Slovenia	UPS	€16.90
Cyprus, Malta	UPS	€17.90
Bulgaria	UPS	€24.90

^* Islands and remote areas: Finnish archipelago €20.90 · Saaremaa and Hiiumaa €14.90 · Bornholm €16.90 · German islands €15.90 · Dutch Wadden Islands €16.90 · Corsica and the French islands €18.90 · the Balearic Islands €20.90. Island returns are handled by UPS (except in Finland). The exact price is always shown before you confirm your return.

Returns and exchanges

Original delivery costs are not refunded.
If your order was delivered with free shipping and the value remaining after the return falls below the free-shipping threshold (€170), a delivery cost corresponding to the cheapest delivery method is deducted from the refund (in Finland €4.90).
A return shipping cost according to the table above is charged for the return.
For an exchange, shipping is charged in both directions — the returned item's carriage to us and the new item's delivery to you (in Finland €4.90 + €4.90).

Shipping costs relating to returns and refunds are determined by the delivery policy in force at the time.

How an exchange works

Exchanges are made through the return form at sneak.fi/pages/palautus. Choose "exchange" on the form and you do not need to place a new order. Any price difference between the products is charged or refunded. Discount codes do not apply to exchange products.

Cancelling an order

If you wish to cancel your order before it has been dispatched, we charge a €5 cancellation fee. Cancellation requests must be made by contacting our customer service.

Free gifts

If your order included a free gift, the purchase threshold required to receive it (e.g. €50) was stated at the time of ordering.
If the value of the products remaining after your return falls below that stated threshold, the free gift must be returned.
The free gift must be completely unused, in resalable condition and in its original packaging.
Opened, used or damaged free gifts are not accepted with a return.
If the free gift is not returned, or is not in a condition that meets the return terms, we reserve the right to deduct the value of the free gift from the refund.

Claims – faulty or damaged product

If the product you received is faulty or was damaged on delivery, please contact our customer service as soon as possible and no later than 14 days after receiving your order. Claims made later are considerably harder to verify, and Sneak Oy reserves the right to reject a claim if the fault cannot be reliably connected to the moment of delivery.

A claim must include:

Clear photographs of the fault or damage from several angles.
Photographs of the product's packaging and Sneak Verification tag.
Your order number and a short description of the problem.

We assess every claim case by case on the basis of the evidence received. Sneak Oy covers the shipping costs if the fault is found to be on our side.

A claim is not accepted in the following cases:

The damage was caused by use, wear or mechanical stress.
The product has been washed, treated or cared for contrary to the manufacturer's instructions or in a way that caused the damage.
The product has been modified, repaired or treated by a third party.
The damage results from misuse or use for an unsuitable purpose.
It is a normal property of the materials, such as the natural patina of leather, colour variation between production batches, or minor manufacturing tolerances that do not affect usability.
It is a cosmetic deviation that does not affect the product's function (e.g. small glue marks, minor unevenness in stitching, or other differences within factory manufacturing tolerances).
The product's size or fit does not match expectations although the product is the size described — sizing complaints are not material defects.
The Sneak Verification tag has been removed from the product.

Images and product descriptions on our website are indicative. Small differences in colour, material or detail compared with the product photos are not grounds for a claim, as the appearance of products can vary between production batches and display settings.

Return shipments and liability

Sneak Oy is not liable for return shipments that are lost, damaged or arrive in poor condition because of incorrect packing, use of the wrong carrier or insufficient proof of postage.

It is the customer's responsibility to keep the receipt from the carrier used for the return. Without it we cannot process a refund if the shipment is lost.

Refunds are processed to the original payment method within 1–10 working days of the return being approved. How quickly the refund appears on your account depends on your payment provider.

Klarna orders

If you paid with Klarna and you are exchanging an item or have chosen a gift card as your refund method, do not report the return to Klarna — it is not a monetary refund.

Pre-orders

Pre-orders are products that are not available directly from our own warehouse (those without the blue lightning bolt). They are sourced separately for the customer from our trusted European supplier network.

Cancelling or returning a pre-order

Cancelling or returning a pre-order carries a 10 % service fee, which covers the work already done on the pre-order (such as sourcing, handling and supplier work).
If the pre-ordered product has not yet been found or ordered from the supplier, no service fee is charged.
If you choose a gift card as your refund method, the 10 % service fee is not charged.
A pre-order cannot be cancelled once the product has been ordered from the supplier.

Uncollected parcels

An uncollected parcel without separate notice is not a return.
Uncollected parcels are charged a €10 handling fee in addition to the cost of the return carriage.
Once an uncollected parcel is back with us, you have 7 days to request that it be sent again at your own cost.
If no re-shipment is requested within 7 days, the order is processed automatically as a return.
UPS/DHL deliveries from our separate warehouse cannot be re-shipped. Uncollected UPS/DHL shipments are automatically charged a €15 handling fee, which covers the higher return and handling costs. This delivery method appears at checkout as "UPS/DHL".

Discount codes

Discount codes cannot be added to an order afterwards and cannot be combined with other discounts or campaigns.

Combining orders

Separately placed orders cannot be combined afterwards. If you want all items in the same shipment, they must be ordered together.

These terms do not limit your rights under consumer protection law. Sneak Oy reserves the right to update these terms without separate notice. The terms in force at the time of ordering apply to your order.