Shipping policy

We currently ship orders within the European Union only.

Every item in our own warehouse is dispatched with fast 48-hour handling — we know how exciting it is to wait for something new. Every order is packed with care so that your experience is as good as it can be.

Delivery times

Finland, the Baltics, Denmark: usually 1–3 working days
Central Europe (Germany, the Netherlands, Belgium, Luxembourg, France, Austria, Poland, Czechia): usually 1–4 working days
Southern and Eastern Europe: usually 1–6 working days

Islands and remote areas take longer — for Saaremaa, for example, the carrier quotes around 5 working days.

Delivery times are estimates and may vary in exceptional situations due to the carrier, the season or other circumstances beyond our control. Every shipment includes a tracking number. Tracking can take 1–3 working days to start updating after your order has been processed. If tracking has not updated within that time, please contact our customer service.

Delivery methods and prices

Prices include VAT. The exact delivery price is always shown at checkout.

Country	Pickup point	Home delivery
Finland^*	€4.90 / free over €170	€9.90 / €4.90
Estonia^*, Latvia, Lithuania	€5.90 / free over €170	€9.90 / €6.90
Denmark^*	€6.90 / €5.90	€11.90 / €6.90
Germany^, the Netherlands^, Belgium, Luxembourg	€6.90 / €2.90	€9.90 / €4.90
Poland, Czechia	€9.90 / €4.90	€12.90 / €6.90
France^*, Austria, Spain, Italy	€11.90 / €6.90	€13.90 / €7.90
Portugal, Ireland	€13.90 / €7.90	€17.90 / €9.90
Other EU countries	—	€17.90 / €9.90

The first price applies to orders under €170, the second to orders over €170.
^* Islands and remote areas carry a surcharge — the exact price is shown at checkout.

Minimum order value

In Finland there is no minimum order value.
In Denmark, Estonia, Latvia and Lithuania pickup-point delivery has no minimum. Home delivery requires an order of at least €20.
In all other EU countries the minimum order value is €20.

If your order falls below the minimum, no delivery method is offered at checkout. This is deliberate: on a small order the cost of carriage would exceed the value of the goods.

Cancelling an order

If you wish to cancel your order before it has been dispatched, we charge a €5 cancellation fee. Cancellation requests must be made by contacting our customer service.

Combining orders

Separately placed orders cannot be combined afterwards. If you want all items in the same shipment, they must be ordered together.

Returns and exchanges

We choose the carrier for you and send you a ready-made return label. Always use the carrier named on the return label you receive — returns sent with any other carrier are not accepted. Keep that carrier's receipt until your refund has been processed.

The return shipping cost is deducted from your refund. Prices include VAT.

Country	Carrier	Price
Finland^*	PostNord	€4.90
Estonia^*	PostNord / DPD	€7.90
Latvia, Lithuania	PostNord / DPD	€9.90
Denmark^*	PostNord	€10.90
Germany^*	UPS	€10.90
Belgium, Luxembourg, the Netherlands^*	UPS	€11.90
Austria, Poland	UPS	€12.90
Czechia, France^*	UPS	€13.90
Ireland, Italy, Portugal	UPS	€14.90
Romania, Spain^*	UPS	€15.90
Croatia, Greece, Hungary, Slovakia, Slovenia	UPS	€16.90
Cyprus, Malta	UPS	€17.90
Bulgaria	UPS	€24.90

^* Islands and remote areas: Finnish archipelago €20.90 · Saaremaa and Hiiumaa €14.90 · Bornholm €16.90 · German islands €15.90 · Dutch Wadden Islands €16.90 · Corsica and the French islands €18.90 · the Balearic Islands €20.90. Island returns are handled by UPS (except in Finland). The exact price is always shown before you confirm your return.

Original delivery costs are not refunded.
If your order was delivered with free shipping and the value remaining after the return falls below the free-shipping threshold (€170), a delivery cost corresponding to the cheapest delivery method available for that order is deducted from the refund (in Finland €4.90).
A return shipping cost according to the table above is charged for the return.
For an exchange, shipping is charged in both directions — the returned item's carriage to us and the new item's delivery to you (in Finland €4.90 + €4.90).

Shipping costs relating to returns and refunds are determined by the delivery policy in force at the time.

Sneak Oy is not liable for return shipments that are lost, damaged or arrive in poor condition because of incorrect packing, use of the wrong carrier or insufficient proof of postage.

Returns must be packed carefully and sent in an outer box of the same size as the original shipment, or one of equivalent size. The product or its own packaging must not be used as the shipping box.

Refunds are processed to the original payment method within 1–10 working days of the return being approved. How quickly the refund appears on your account depends on your payment provider.

Please note! If you paid with Klarna and you are exchanging an item or have chosen a gift card as your refund method, do not report the return to Klarna — it is not a monetary refund.

Returns are registered at: sneak.fi/pages/palautus

Claims – faulty or damaged product

If the product you received is faulty or was damaged on delivery, please contact our customer service as soon as possible and no later than 7 days after receiving your order. Claims made later are considerably harder to verify, and Sneak Oy reserves the right to reject a claim if the fault cannot be reliably connected to the moment of delivery.

A claim must include:

Clear photographs of the fault or damage from several angles.
Photographs of the product's packaging and Sneak Verification tag.
Your order number and a short description of the problem.

We assess every claim case by case. Sneak Oy covers the shipping costs if the fault is found to be on our side.

A claim is not accepted in the following cases:

The damage was caused by use, wear or mechanical stress.
The product has been washed, treated or cared for contrary to the manufacturer's instructions.
The product has been modified, repaired or treated by a third party.
The damage results from misuse or use for an unsuitable purpose.
It is a normal property of the materials, such as the natural patina of leather, colour variation between production batches, or minor manufacturing tolerances.
It is a cosmetic deviation that does not affect the product's function (e.g. small glue marks, minor unevenness in stitching, or other differences within factory manufacturing tolerances).
The product's size or fit does not match expectations although the product is the size described — sizing complaints are not material defects.
The Sneak Verification tag has been removed from the product.

Images and product descriptions on our website are indicative. Small differences in colour, material or detail compared with the product photos are not grounds for a claim, as the appearance of products can vary between production batches and display settings.

Pre-orders and pre-order terms

All products that are not available directly from our own warehouse (those without the blue lightning bolt) can be pre-ordered.

When you place a pre-order, we source and order the product for you from our trusted European supplier network. There are no hidden costs on pre-orders.

Pre-orders take on average 5–15 working days. This is an estimate and may vary depending on the supplier, transport, season, the age of the product and its availability. Rare, older or high-demand products may need a longer sourcing time.

We keep in touch through automatic status updates so that you always know how your pre-order is progressing.

Cancelling or returning a pre-order

Cancelling or returning a pre-order carries a 10 % service fee, which covers the work already done on the pre-order (such as sourcing, transport and handling).
If the pre-ordered product has not yet been found or ordered from the supplier, no service fee is charged.
If you choose a gift card as your refund method, the 10 % service fee is not charged.
A pre-order cannot be cancelled once the product has been ordered from the supplier.

Uncollected parcels

An uncollected parcel without separate notice is not a return.
Uncollected parcels are charged a €10 handling fee in addition to the cost of the return carriage.
Once an uncollected parcel is back with us, you have 7 days to request that it be sent again at your own cost.
If no re-shipment is requested within 7 days, the order is processed automatically as a return.
UPS/DHL deliveries from our separate warehouse cannot be re-shipped. Uncollected UPS/DHL shipments are automatically charged a €15 handling fee, which covers the higher return and handling costs. This delivery method appears at checkout as "UPS/DHL".

These terms do not limit your rights under consumer protection law. Sneak Oy reserves the right to update these terms without separate notice. The terms in force at the time of ordering apply to your order.